Online shopping at Zando

My love for online shopping started about 4 years ago. I love shopping online, its convenient and safe. You can literally sit in your pj’s with a glass of wine and stroll through the website. Let me tell you more about my shopping experience with Zando.

Zando asked me to work with them on this project, where I share my authentic customer experience with you. I was very excited, as is one of my favourite online stores in SA which I visit regularly. Do I have to tell you guys how often I visit their website or how many times I’ve shopped online? Hmmmm, maybe not. It might be a cause for concern.

What I love about Zando

  • Their website is easy to navigate and the pages load very fast on the desktop/mobile.
  • You can search for a specific brand/item based on colour, price and composition material.
  • After selecting your category or searching for an item,  it loads more than 20 items on one page.
  • They offer live/online chatting which I tested under a different name. I was very happy with the fast and efficient customer service there.
  • There are many images with different angles and you have the ability to zoom in. You can see all the details on an item as the images are in high quality.
  • There are more images than content (Less is more)
  • Free shipping for orders more than R250 only – Hell Yeah!
  • Checkout is easy, safe and you may save your cart if you’d like to purchase an item at a later stage.
  • Payment is safe and you have the option of saving your card information online.
  • They offer free return for 14 days.
  • Their customer service is amazing (tried and tested) and its easy to contact Zando.

There are 5 payment options:

  1. Credit/cheque card
  2. Cash on delivery
  3. Pay in store (Pay your Zando order at selected Pick n Pay, Checkers, Spar, Shoprite, Shoprite Usave, Boxer, Pep or Ackermans stores).
  4. EFT Bank Deposit
  5. eBucks or eBucks + Credit/Cheque Card

My Zando order

Online shopping at

Online shopping at

1. Curvy Jeans by Utopia

2. Tunic with Zips by Utopia

3. Sleeveless Jacket by Utopia

4. Long Line Tee by Utopia

5. Check Floral Scarf by Queenspark

I created two looks with the items I purchased online

Online shopping at Zando

Online shopping at Zando

Online shopping at Zando

Customer experience

Overall, I had a great customer experience with Zando. I have to mention that I ordered the incorrect size jeans and it had to be returned.  I notified Zando on Wednesday afternoon and the jeans was collected the following morning. The lady who assisted me was very helpful and patient. I received the collect size jeans 2 days after it was recollected.

*** This is a sponsored blog post. ***

Related Posts

6 Discussion to this post

  1. Lalannie Knoll says:

    I think you must tell us how many times you shop online!!

    Love that black sleeveless jacket.

    And you got the sneakers!!!

    And I keep on scrolling up to look at how cute you look!! Stop it!!

  2. The Authentic Girl says:

    LOL Lalannie, I wouldn’t want anyone thinking I have a problem (which I don’t btw ha ha ha).

    Thank you for the sweet comment and reading my blog post.

  3. Loren says:

    I love love the second look – you look so cute but still stylish. I love the scarf and the boots, they go so well with the navy dress! Its a big thumbs up from me 🙂

  4. The Authentic Girl says:

    Thank you so much Loren! I love shopping online, its so much fun 🙂

  5. litha says:

    I need to know something I ‘ve got my Shoprite gift card can I use it to pay Zando orders

Leave a Reply

Your email address will not be published. Required fields are marked *

Search stories by typing keyword and hit enter to begin searching.